Research Article


DOI :10.26650/ibr.2020.49.0070   IUP :10.26650/ibr.2020.49.0070    Full Text (PDF)

Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital

N. Özgür DoğanHazal Akbal

The purpose of this study is to determine the expectations of pediatric patients from a hospital and find out feasible solutions to address these expectations. In accordance with this purpose, an AHP-weighted QFD case study was carried out in a pediatric hospital in Turkey. In order to determine the expectations of pediatric patients; face-to-face and semi-structured interviews were used and the natural environment of the hospital was observed in many different times. Expectations of the children constituted the left part of the House of Quality (HoQ) of QFD and were weighted using the AHP. Then, technical requirements offering solutions to expectations of children were defined, other parts of the house were added and the whole HoQ was completed. The results show that, from the children’s point of view, accommodation services was found as the most important factor and arrangement of the patient rooms as the most important sub-factor. All remaining factors and sub-factors were also evaluated and prioritized. It is hoped that this study can contribute to the related literature and the QFD model developed in the study can be taken as an example by similar and/or different hospitals. Finally, the limitations of this study and future research directions are outlined.


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APA

Doğan, N.Ö., & Akbal, H. (2020). Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital. Istanbul Business Research, 49(2), 224-247. https://doi.org/10.26650/ibr.2020.49.0070


AMA

Doğan N Ö, Akbal H. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital. Istanbul Business Research. 2020;49(2):224-247. https://doi.org/10.26650/ibr.2020.49.0070


ABNT

Doğan, N.Ö.; Akbal, H. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital. Istanbul Business Research, [Publisher Location], v. 49, n. 2, p. 224-247, 2020.


Chicago: Author-Date Style

Doğan, N. Özgür, and Hazal Akbal. 2020. “Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital.” Istanbul Business Research 49, no. 2: 224-247. https://doi.org/10.26650/ibr.2020.49.0070


Chicago: Humanities Style

Doğan, N. Özgür, and Hazal Akbal. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital.” Istanbul Business Research 49, no. 2 (Apr. 2024): 224-247. https://doi.org/10.26650/ibr.2020.49.0070


Harvard: Australian Style

Doğan, NÖ & Akbal, H 2020, 'Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital', Istanbul Business Research, vol. 49, no. 2, pp. 224-247, viewed 26 Apr. 2024, https://doi.org/10.26650/ibr.2020.49.0070


Harvard: Author-Date Style

Doğan, N.Ö. and Akbal, H. (2020) ‘Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital’, Istanbul Business Research, 49(2), pp. 224-247. https://doi.org/10.26650/ibr.2020.49.0070 (26 Apr. 2024).


MLA

Doğan, N. Özgür, and Hazal Akbal. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital.” Istanbul Business Research, vol. 49, no. 2, 2020, pp. 224-247. [Database Container], https://doi.org/10.26650/ibr.2020.49.0070


Vancouver

Doğan NÖ, Akbal H. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital. Istanbul Business Research [Internet]. 26 Apr. 2024 [cited 26 Apr. 2024];49(2):224-247. Available from: https://doi.org/10.26650/ibr.2020.49.0070 doi: 10.26650/ibr.2020.49.0070


ISNAD

Doğan, N.Özgür - Akbal, Hazal. Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital”. Istanbul Business Research 49/2 (Apr. 2024): 224-247. https://doi.org/10.26650/ibr.2020.49.0070



TIMELINE


Submitted23.04.2020
First Revision14.06.2020
Last Revision14.08.2020
Accepted21.08.2020
Published Online12.01.2021

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