34. International Public Finance Conference
The Analysis With Structural Equation Modelling of The Factors That Determine Citizens’ Satisfaction With Social Services and Aids Provided by Local GovernmentsGonca Güngör Göksu
The aim of the study is to analyze the factors which are affecting the satisfaction of citizens from social services and aids provided by local governments through structural equation modeling. Another aim that is wanted to reach in the study is to be determined elements which should be considered in being prepared a local government budget sensitive to social needs. In the context of the study, a scale which name is “Citizens’ Satisfaction from Social Services and Social Assistance Provided by Local Authorities” has been improved. Primarily, a survey form which consists of 40 questions related to social services and aids that are in the duties and responsibilities of local governments was prepared. In order to determine the satisfaction levels of 800 voluntary participants who live in Sakarya city from social services and aids performed by local administrations, their ideas were asked to declare. The statements in the survey were designed by considering various laws and reviewing literature. In the first step of analyzing, percentages of responses to related expressions were calculated so that according to 2/3 relative unanimity rule, every statement which was replied as total 66.6% positively were included in explanatory factor analysis. In the next step, the main factors obtained through the explanatory factor analysis were undergone both a first-degree and second-degree confirmatory factor analysis. When evaluated the results of the study, it was concluded that total twenty-nine statements, which affects the satisfaction levels of citizens from social services and social assistance provided by local authorities, loaded under five main factors. Moreover, the finding was reached that one unit increases in these five main factors have effects changing between 0.67 and 0.92 on the satisfaction levels of citizens.