Pandemic and the Critical Role of Knowledge Management
Distance Education and Collaboration ToolsMustafa Çetinkaya
Epidemics are an important risk factor that threatens human life. The increase in mobility with the development of transportation facilities accelerates the transfer of viruses from any place to other parts of the world. The new type of coronavirus has spread all over the world, unlike many viruses that originated in China and are controlled in certain spaces. Reducing social contact has great importance in the fight against COVID-19. Social contact is high in educational institutions and businesses. In addition, there is a risk of virus contamination in vehicles used to reach educational institutions and businesses. For this reason, in the process of combating COVID-19, measures to restrict social life that will affect educational institutions and businesses were needed. Educational institutions have switched to distance education to continue education, and businesses have switched to remote working to ensure business continuity. Learning management systems are used in distance education, and tools that will increase interaction with text messaging and video calling applications are used as support. Within the scope of the study, the selection of tools and methods in the transition to distance education, current practices, problems, and solution suggestions are discussed. The role of massive online open course platforms in distance education has been examined. In the aspect of remote working, how information systems, cloud-based software, online collaboration tools, and remote access and virtualization applications are used as tools and techniques during the pandemic process were evaluated. The pandemic was an extraordinary time. Educational institutions and businesses had to provide digital transformation and adaptation to the new situation faster than they should. Although the tools and methods used did not provide many aspects of face-to-face communication, they did ensure the continuity of education and work. In addition, its deficiencies were seen and tried to be eliminated. Time will tell whether the COVID-19 pandemic will pave the way for a paradigm shift and what will be the new normal for education and business.