Research Article


DOI :10.26650/imj.2023.94.005   IUP :10.26650/imj.2023.94.005    Full Text (PDF)

A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses

Merve Gözde DurmazGülten Gümüştekin

Prosocial behaviours are considered as pro-social behaviours that contribute to social welfare, benevolent, and do not consider individual interests. Prosocial behaviours are basically shaped by the motive of providing benefit and helping the society. While the employees exhibiting these behaviours in the social sense engage in pro-social behaviours, the social and institutional benefitoriented mindset can sometimes result in behaviours that can bend the rules of the institutions. For this purpose, nine 4 and 5 star hotels operating in the city centre of Bursa were included in the study. Data were collected by conducting face-to-face interviews with 37 hotel employees with at least two years of experience working in different departments. The data obtained from the interviews were coded, categorized and interpreted using the MAXQDA qualitative data analysis program. According to the results of the qualitative analysis, it was determined that the hotel employees expressed the prosocial rule breaking behaviour intensively behaviour required by the industry, customer orientation, benefiting the business, etc.). However, the antecedents of the prosocial rule breaking behaviours of the employees were classified under 3 main themes as individual, organizational and environmental. According to the results of our study, it can be stated that there is no sense of personal interest behind the prosocial behaviour of hotel employees, and the basis of this behaviour is reinforced by customer-oriented and organizational-oriented benefits and/or benevolence feelings.

JEL Classification : D23 , Y10 , Y20 , Y80

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APA

Durmaz, M.G., & Gümüştekin, G. (2023). A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses. Istanbul Management Journal, 0(94), 49-64. https://doi.org/10.26650/imj.2023.94.005


AMA

Durmaz M G, Gümüştekin G. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses. Istanbul Management Journal. 2023;0(94):49-64. https://doi.org/10.26650/imj.2023.94.005


ABNT

Durmaz, M.G.; Gümüştekin, G. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses. Istanbul Management Journal, [Publisher Location], v. 0, n. 94, p. 49-64, 2023.


Chicago: Author-Date Style

Durmaz, Merve Gözde, and Gülten Gümüştekin. 2023. “A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses.” Istanbul Management Journal 0, no. 94: 49-64. https://doi.org/10.26650/imj.2023.94.005


Chicago: Humanities Style

Durmaz, Merve Gözde, and Gülten Gümüştekin. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses.” Istanbul Management Journal 0, no. 94 (Jul. 2024): 49-64. https://doi.org/10.26650/imj.2023.94.005


Harvard: Australian Style

Durmaz, MG & Gümüştekin, G 2023, 'A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses', Istanbul Management Journal, vol. 0, no. 94, pp. 49-64, viewed 13 Jul. 2024, https://doi.org/10.26650/imj.2023.94.005


Harvard: Author-Date Style

Durmaz, M.G. and Gümüştekin, G. (2023) ‘A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses’, Istanbul Management Journal, 0(94), pp. 49-64. https://doi.org/10.26650/imj.2023.94.005 (13 Jul. 2024).


MLA

Durmaz, Merve Gözde, and Gülten Gümüştekin. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses.” Istanbul Management Journal, vol. 0, no. 94, 2023, pp. 49-64. [Database Container], https://doi.org/10.26650/imj.2023.94.005


Vancouver

Durmaz MG, Gümüştekin G. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses. Istanbul Management Journal [Internet]. 13 Jul. 2024 [cited 13 Jul. 2024];0(94):49-64. Available from: https://doi.org/10.26650/imj.2023.94.005 doi: 10.26650/imj.2023.94.005


ISNAD

Durmaz, MerveGözde - Gümüştekin, Gülten. A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses”. Istanbul Management Journal 0/94 (Jul. 2024): 49-64. https://doi.org/10.26650/imj.2023.94.005



TIMELINE


Submitted09.10.2022
Accepted08.03.2023
Published Online26.06.2023

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