Research Article


DOI :10.26650/jot.2022.8.1.1020512   IUP :10.26650/jot.2022.8.1.1020512    Full Text (PDF)

A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui

Ahmet ErkasapAhmet Hakan Özkan

This study examines the major antecedents of turnover intention and their interrelationships. The primary goal of this study is to determine the effect sizes of the surveyed associations through the use of meta-analysis. Scopus, GoogleScholar, and Web of Science databases were examined for 3,927 studies. This meta-analysis draws on 42 relevant studies. The research was conducted in accordance with PRISMA guidelines. The results of the analysis indicate that both the association between work satisfaction and intention to leave (r=-0.515) and the relationship between organizational commitment and desire to leave (r=-0.508) have a high and negative effect size. Empowerment and turnover intention have a moderate and negative effect size (r=-0.405). However, organizational dedication has a significant positive effect on job satisfaction (0.659). The findings indicate that employment type acts as a moderator in the link between work satisfaction and intention to quit. Additionally, the type of workplace acts as a moderator in the association between organizational commitment and intention to resign, and in the relationship between organizational commitment and job satisfaction. It is extremely rare for moderators to be identified in a meta-analysis study. This study identified major modifiers and outcomes, and contributed to the body of knowledge. The study’s findings can be applied by managers in the tourism and hospitality industries.


PDF View

References

  • Becker, H.S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32-40. google scholar
  • Borenstein, M., Hedges, L.V., Higgins, J.P.T. & Rothstein, H.R. (2009). Introduction to meta-analysis. Wiley. UK. google scholar
  • Cho, Y., Rutherford, B.N. & Park, J. (2016). Emotional labor’s impact in a retail environment. Journal of Business Research, 66, 2338-2345. google scholar
  • Choi, S.E. & Kim, S.D. (2016). A meta-analysis of the variables related to job satisfaction among Korean nurses. Contemporary Nurse, 52(4), 462-476. google scholar
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Earlbaum Associates. google scholar
  • Decker, F.H., Kojetin, L.D.H. & Bercovitz, A. (2009). Intrinsic job satisfaction, overall satisfaction, and intention to leave the job among nursing assistants in nursing homes. The Gerontologist, 49(5), 596-610. google scholar
  • Dickey, H., Watson, V. & Zangelidis, A. (2011). Job satisfaction and quit intentions of offshore workers in the UK North Sea Oil and Gas Industry. Scottish Journal of Political Economy, 58(5). google scholar
  • DiPietro, R.B. & Condly, S.J. (2007). Employee turnover in the hospitality industry: an analysis based on the CANE model of motivation. Journal of Human Resources in Hospitality and Tourism, 6, 1-22. google scholar
  • Doede, M. (2017). Race as a predictor of job satisfaction and turnover in US nurses. Journal of Nursing Management, 25, 207-214. google scholar
  • Doherty, R. W. (1997). The Emotional contagion scale: A measure of individual differences. Journal of Nonverbal Behavior, 21, 131-154. google scholar
  • Erfanian, E. & Neto, A.B.F. (2017). Scientific output: labor or capital intensive? An analysis for selected countries. Scientometrics, 112(1), 461-482. google scholar
  • Force, L.M. (2008). The influence of casual attribution on work exhaustion and turnover intention of traditional discipline engineers in the United States. Doctoral dissertation: Nova Southeastern University. google scholar
  • Frenkel, S., Sanders, K. & Bednall, T. (2013). Employee perceptions of management relations as influences on job satisfaction and quit intentions. Asia Pacific Journal of Management, 30, 7-29. google scholar
  • Freund, A. (2005). Commitment and job satisfaction as predictors of turnover intentions among welfare workers. Administration in Social Work, 29(2), 5-21. google scholar
  • Fu, H., Okumus, F., Wu, K. & Koseoglu, M.A. (2019). The entrepreneurship research in hospitality and tourism. International Journal of Hospitality Management, 78, 1-12. google scholar
  • Griffeth, R.W., Hom, P.W. & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: update, moderator test, and research implications for the next millenium. Journal of Management, 26(3), 463-488. google scholar
  • Guchait, P. & Back, K. (2016). Three country study: impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-318. google scholar
  • Hedges, L.V., & Olkin, I. (1985). Statistical methods for meta-analysis. Orlando, FL: Academic Press. google scholar
  • Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: World Publishing Co. google scholar
  • Huang, H. (2006). Understanding culinary arts workers. Journal of Foodservice Business Research, 9(2-3), 151-168. google scholar
  • Huang, T. (2011). Comparing motivating work characteristics, job satisfaction, and turnover intention of knowledge workers and blue-collar workers, and testing a structural model of the variables’ relationships in China and Japan. The International Journal of Human Resource Management, 22(4), 924-944. google scholar
  • Kanter, R.M. (1977). Men and women of the Corporation, Basic Books, New York, NY. google scholar
  • Keller, K.M. (2005). Being a different: A study of relational demography and the influence of individual and team characteristics. Master thesis: University of Maryland. google scholar
  • Kim, H. & Kao, D. (2014). A meta-analysis of turnover intention predictors among U.S. child welfare workers. Children and Youth Services Review, 47(3), 214-223. google scholar
  • Lillo-Banuls, A., Casado-Diaz, J.M. & Simon, H. (2018). Examining the determinants of job satisfaction among tourism workers. Tourism Economics, 24(8), 980-997. google scholar
  • Locke, E.A. (1976) The nature and causes of job satisfaction. In Dunnette, M.D., Ed., Handbook of Industrial and Organizational Psychology, Vol. 1, 1297-1343. google scholar
  • Luu, L. & Hattrup, K. (2010). An investigation of country differences in the relationship between job satisfaction and turnover intentions. Applied H.R.M. Research, 12(1), 17-39. google scholar
  • Martin, T. (2010). Formal and informal power, Access to work empowerment structures, and intent to stay. Master Thesis, Ball State University, Muncie, Indiana. google scholar
  • Masuda, A.D., Poelmans, S.A.Y., Allen, T.D., Spector, P.E., Lapierre, L.M., Cooper, C.L., Abarca, N., Brough, P., Ferreiro, P., Fraile, G., Lu, L., Lu, C., Siu, Q.L., O’Driscoll, M.P., Simoni, A.S., Shima, S. & Moreno-Velazquez, I. (2012). Flexible work arrangements availability and their relationship with work-to-family conflict, job satisfaction, and turnover intentions: A comparison of three country clusters. AppliedPsychology: An InternationalReview, 61 (1), 1-29. google scholar
  • Meyer, J.P. & Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resources Management Review, 1, 61-89. google scholar
  • Meyer, J.P. & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resources Management Review, 11, 299-326. google scholar
  • Meyerson, S. (2007). Updating Empowerment: The Role of Leadership and Self-Reliance on the Psychological and Environmental Aspects of Empowerment. Master thsis: University of Calgary. google scholar
  • Meyerson, S.L., & Kline, T. (2008). Psychological and Environmental Empowerment Antecedents and Consequences. Leadership and Organizational Journal, 29, 444-460. google scholar
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. Annals of Internal Medicine, 151(4), 264-269. google scholar
  • Mor Barak, M.E., Nissly, J.A., & Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis. The Social Service Review, 75(4), 625-661. google scholar
  • Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. google scholar
  • Okuyucu, A.A.. (2014). Perceived underemployment among the foreign-born: Its outcomes and the moderating role of psychological empowerment and perceived organizational support. Master thesis: San Jose University. google scholar
  • Pagilagan, H. (2017). Factors that affect turnover intention of registered nurses in the acute hospital: A meta-analysis from 2006-2016. Doctoral projects. 71. http://scholarworks.sjsu.edu/ etd_doctoral/71 google scholar
  • Porter, L. W., & Steers, R. M. (1973). Organizational, Work, and Personal Factors in Employee Turnover and Absenteeism. Psychological Bulletin, 80, 151-176. google scholar
  • Ritzer, G., & Trice, H M (1969). An empirical study of Howard Becker’s side-bet theory. Social Forces, 47, 475- 479. google scholar
  • Spector, P.E., Allen, T.D., Poelmans, S.A.Y., Lapierre, L.M., Cooper, C.L., O’Driscoll, M.P., Sanchez, J.I., Abarca, N., Alexandrova, M., Beham, B., Brough, P., Ferreiro, P., Fraile, G., Lu, C., Lu, L., Moreno-Velazquez, I., Pagon, M., Pitariu, H., Salamatov, V., Shima, S., Simoni, A.S., Siu, O.L. & Widerszal-Bazyl, M. (2007). Cross-national differences in relationships of work demands, job satisfaction, and turnover intentions with work-family conflict. Personnel Psychology, 60, 805-835. google scholar
  • Tan, M.K. (2007). Antecedents and outcomes of employee empowerment: An empirical study of British managers. Doctoral dissertation: Cardiff University. google scholar
  • Tett, R.P. & Meyer, J.P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. PersonnelPsychology. 46, 259-293. google scholar
  • Thurston, E. & Glendon, A.I. (2018). Association of risk exposure, organizational identification, and empowerment, with safety participation, intention to quit, and absenteeism. Safety Science, 105, 212-221. google scholar
  • Weitz, J. (1952). A neglected concept in the study of job satisfaction. Personnel Psychology, 5(3), 201-205. google scholar
  • Xu, S., Martinez, L.R., Van Hoof, H., Tews, M., Torres, L. & Farfan, K. (2018). The impact of abusive supervision and co-worker support on hospitality and tourismstudent employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21 (7), 775-790. google scholar
  • Zangaro, G. A., & Soeken, K. L. (2007). A meta-analysis of studies of nurses’ job satisfaction. Research in Nursing & Health, 30(4), 445-58. google scholar
  • List of meta-analysis google scholar
  • Akgündüz, Y. & Bardakoğlu, A. (2017). The impacts of perceived organizational prestige and organization identification on turnover intention: the mediating effect of psychological empowerment. Current Issues in Tourism, 20(14), 1510-1526. google scholar
  • Bellou, V. (2008). Exploring civic virtue and turnover intention during organizational changes. Journal of Business Research, 61, 778-789. google scholar
  • Bilgin, N. & Demirer, H. (2012). The examination of the relationship among organizational support, affective commitment and job satisfaction of hotel employees. Procedia - Social and Behavioral Sciences, 51, 470 - 473. google scholar
  • Bufquin, D., DiPietro, R., Orlowski, M. & Partlow, C. (2017). The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover intentions: The mediating role of job attitudes. International Journal of Hospitality Management, 60, 13-22. google scholar
  • Busser, J.A., Shulga, L.V., Kang, H.J. & Molintas, D.H.R. (2019). The effect of hospitality conference messaging on employee job responses. International Journal of Hospitality Management. google scholar
  • Chan, S.H.J & Ao, C.T.D. (2018): The mediating effects of job satisfaction and organizational commitment on turnover intention, in the relationships between pay satisfaction and work-family conflict of casino employees. Journal of Quality Assurance in Hospitality & Tourism, Do i:10.1080/1528008X.2018.1512937 google scholar
  • Cheng, J., Chen, C., Teng, H. & Yen, C. (2016). Tour leaders’ job crafting and job outcomes: The moderating role of perceived organizational support. Tourism Management Perspectives, 20, 19-29. google scholar
  • Chiang, F.F.T. & Birtch, T.A. (2011). Rewards climate and its impact on service quality and employee orientation. International Journal of Hospitality Management, 30, 3-9. google scholar
  • Ferreira, I., Martinez, L.F., Lamelas, J.P. and Rodrigues, R.I. (2017). Mediation of job embeddedness and satisfaction in the relationship between task characteristics and turnover: A multilevel study in Portuguese hotels. International Journal of Contemporary Hospitality Management, 29(1), 248-267. google scholar
  • Cho, S., Johanson, M.M. & Guchait, P. (2009). Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay. International Journal of Hospitality Management, 28, 347-381. doi: 10.1016/j.ijhm.2008.10.007 google scholar
  • Ferreira, A.I., Martinez, L.F., Lamelas, J.P. & Rodrigues, R.I. (2017). Mediation of job embeddedness and satisfaction in the relationship between task characteristics and turnover: A multilevel study in Portuguese hotels. International Journal of Contemporary Hospitality Management, 29(1), 248-267. google scholar
  • Guchait, P. & Back, K. (2016). Three country study: Impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-319. google scholar
  • Hancer, M. (2001). An analysis of psychological empowerment and job satisfaction for restaurant employees. Doctoral dissertation: Ohio State University. google scholar
  • Huang, H. (2006). Understanding culinary arts workers. Journal of Foodservice Business Research, 9(2-3), 151-168. google scholar
  • Humborstad, S.I.W. and Perry, C. (2011). Employee empowerment, job satisfaction and organizational commitment: An in-depth empirical investigation. Chinese Management Studies, 5(3), 325-344. google scholar
  • Jang J. & George, R.T. (2012). Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees. International Journal of Hospitality Management, 31, 588- 595. google scholar
  • Jang, J. & Kandampully, J. (2018). Reducing employee turnover intention through servant leadership in the restaurant context: A mediation study of affective organizational commitment. International Journal of Hospitality & Tourism Administration, 19, 125-141. google scholar
  • Karatepe, O.M. & Kılıç, H. (2007). Relationships of supervisor support and conflicts in the work-family interface with the selected job outcomes of frontline employees. Tourism Management, 28, 238-252. google scholar
  • Karatepe, O.M. & Uludağ, O. (2007). Conflict, exhaustion, and motivation: A study of frontline employees working in Northern Cyprus hotels. Hospitality Management, 26, 645-665. google scholar
  • Kim, W.G., Leong, J.K. & Lee,Y. (2005). Effect of service orientation on jobsatisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality Management, 24, 171-193. google scholar
  • Kim, S.S., Im, J. & Hwang, J. (2015). The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry. International Journal of Hospitality Management, 48, 68-82. google scholar
  • Kim, J., Song, H.J. & Lee, C. (2016). Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions. International Journal of Hospitality Management, 55, 25-32. google scholar
  • Lages, C.R. (2016). Employees’ external representation of their workplace: Key antecedents. Journal of Business Research, 65, 1264-1272. google scholar
  • Larsen, S., Marnburg, E. & Ogaard, T. (2012). Working onboard- job perception, organizational commitment and job satisfaction in the cruise sector. Tourism Management, 33, 592-597. google scholar
  • Lee, H. (2000). An empirical study of organizational justice as a mediator of the relationships among leader-member Exchange and job satisfaction, organizational commitment, and turnover intentions in the lodging industry. Doctoral dissertation: Virginia Polytechnic Institute and State University. google scholar
  • Lee, Y., Kim, Y.S., Lee, K.H. & Li, D. (2012). The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees. International Journal of Hospitality Management, 31, 745-756. google scholar
  • Lin, N., Jang, J. & Roberts, K.R. (2018). Are employees with higher organization-based self-esteem less likely to quit? A moderated mediation model. International Journal of Hospitality Management, 73, 116-124. google scholar
  • Liu, Y.S. (2010). The relationship among work support, organization commitment and citizenship behaviour of part-time employees in the restaurant industry. Master thesis: Oklahoma State University. google scholar
  • Lu, A.C.C. & Gursoy, D. (2016). Impact of job burnout on satisfaction and turnover intention: do generational differences matter? Journal of Hospitality & Tourism Research, 40(2), 210-235. google scholar
  • Lu, K., Lin, P., Wu, C., Hsieh, Y. & Chang, Y. (2002). The relationships among turnover intentions, professional commitment, and job satisfaction of hospital nurses. Journal of Professional Nursing, 18(4), 214-219. google scholar
  • Meija, C., Wang, Y. & Zhao, X. (2018). The impact of personal and professional guanxi relationships on leader-member exchange in the Chinese hotel industry, International Journal ofHospitality & Tourism Administration, DOI:10.1080/15256480.2018.1429340 google scholar
  • Nadiri, H. & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal ofHospitality Management, 29, 33-41. google scholar
  • Namasivayam, K. & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28(5), 1212-1223. google scholar
  • Needham, M.R. (2018). Relationship between servant leadership characteristics and turnover in fast-casual restaurants. Doctoral dissertation: Walden University. google scholar
  • Riggs, J.S. (2012). Are your employees engaged? Drivers of hotel employees’ work engagement, job satisfaction, and intention to quit. Doctoral dissertation: Purdue University. google scholar
  • Shafique, I., Kalyar, M.N. and Ahmad, B. (2018). The nexus of ethical leadership, job performance, and turnover intention: The mediating role of job satisfaction. Interdisciplinary Description of Complex Systems, 16(1), 71-87. google scholar
  • Slatten, T., Svensson, G. & Svaeri, S. (2011). Service quality and turnover intentions as perceived by employees. Personnel Review, 40(2), 205-221. google scholar
  • Tongchaiprasit, P. & Ariyabuddhiphongs, V. (2016). Creativity and turnover intention among hotel chefs: The mediatingeffects of job satisfaction and job stress. International Journal of Hospitality Management, 55, 33-40. google scholar
  • Walsh, K. (2016) Applying career concepts to strengthen the work attitudes of service professionals. The Service Industries Journal, 36:1-2, 58-79. google scholar
  • Wong, C.A. & Laschinger, H.K.S. (2015). The influence of frontline manager job strain on burnout, commitment and turnover intention: A cross-sectional study. International Journal of Nursing Studies, 52, 1824-1833. google scholar
  • Yang, J. (2008). Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. The Service Industries Journal, 28(4), 429-443. google scholar
  • Yang, J. (2010). Antecedents and consequences of job satisfaction in the hotel industry. International Journal of Hospitality Management, 29, 609-619. google scholar
  • Young, C.A. and Corsun, D.L. (2010). Burned! The impact of work aspects, injury, and job satisfaction on unionized cooks’ intention to leave the cooking occupation. Journal of Hospitality & Tourism Research, 34(1), 78-102. google scholar

Citations

Copy and paste a formatted citation or use one of the options to export in your chosen format


EXPORT



APA

Erkasap, A., & Özkan, A.H. (2022). A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui. Journal of Tourismology, 8(1), 89-114. https://doi.org/10.26650/jot.2022.8.1.1020512


AMA

Erkasap A, Özkan A H. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui. Journal of Tourismology. 2022;8(1):89-114. https://doi.org/10.26650/jot.2022.8.1.1020512


ABNT

Erkasap, A.; Özkan, A.H. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui. Journal of Tourismology, [Publisher Location], v. 8, n. 1, p. 89-114, 2022.


Chicago: Author-Date Style

Erkasap, Ahmet, and Ahmet Hakan Özkan. 2022. “A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui.” Journal of Tourismology 8, no. 1: 89-114. https://doi.org/10.26650/jot.2022.8.1.1020512


Chicago: Humanities Style

Erkasap, Ahmet, and Ahmet Hakan Özkan. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui.” Journal of Tourismology 8, no. 1 (Aug. 2022): 89-114. https://doi.org/10.26650/jot.2022.8.1.1020512


Harvard: Australian Style

Erkasap, A & Özkan, AH 2022, 'A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui', Journal of Tourismology, vol. 8, no. 1, pp. 89-114, viewed 13 Aug. 2022, https://doi.org/10.26650/jot.2022.8.1.1020512


Harvard: Author-Date Style

Erkasap, A. and Özkan, A.H. (2022) ‘A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui’, Journal of Tourismology, 8(1), pp. 89-114. https://doi.org/10.26650/jot.2022.8.1.1020512 (13 Aug. 2022).


MLA

Erkasap, Ahmet, and Ahmet Hakan Özkan. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui.” Journal of Tourismology, vol. 8, no. 1, 2022, pp. 89-114. [Database Container], https://doi.org/10.26650/jot.2022.8.1.1020512


Vancouver

Erkasap A, Özkan AH. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui. Journal of Tourismology [Internet]. 13 Aug. 2022 [cited 13 Aug. 2022];8(1):89-114. Available from: https://doi.org/10.26650/jot.2022.8.1.1020512 doi: 10.26650/jot.2022.8.1.1020512


ISNAD

Erkasap, Ahmet - Özkan, AhmetHakan. A Meta-Analytic Review in the Tourism and Hospitality Literature: Antecedents of Intention to Qui”. Journal of Tourismology 8/1 (Aug. 2022): 89-114. https://doi.org/10.26650/jot.2022.8.1.1020512



TIMELINE


Submitted29.12.2021
Accepted13.06.2022
Published Online30.06.2022

LICENCE


Attribution-NonCommercial (CC BY-NC)

This license lets others remix, tweak, and build upon your work non-commercially, and although their new works must also acknowledge you and be non-commercial, they don’t have to license their derivative works on the same terms.


SHARE




Istanbul University Press aims to contribute to the dissemination of ever growing scientific knowledge through publication of high quality scientific journals and books in accordance with the international publishing standards and ethics. Istanbul University Press follows an open access, non-commercial, scholarly publishing.