Pandemic and the Critical Role of Knowledge Management

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DOI :10.26650/B/ET07.2023.004.16   IUP :10.26650/B/ET07.2023.004.16    Full Text (PDF)

Knowledge Management in the Covid-19 Period: Misinformation and Disinformation

Murat Göksu, Nadire Çavuş

While the coronavirus continued to negatively affect daily life almost every country resorted to various measures of closure and partial restriction of social life as required by the local pandemic conditions. The access to information practices of the internet age, in other words, the information age, has caused people, who are social beings, to turn to social networks during the COVID-19 pandemic crisis. This increase in the need for knowledge has directed people, to seek detailed and further information from social network sites. In this period, misinformation and disinformation activities in social networks have negatively affected the users, causing damage to the individuals within the framework of their increasing needs for correct knowledge. For this reason, the need to acquire and manage information correctly has become more important than ever, especially for protecting individuals’ security, privacy, and ethics. This review study identified that the governments should attempt to control the COVID-19 infodemic and should correct information with humans by using media such as radio, television, newspapers, and popular social networks that could be used for this purpose. The result of the literature review showed that there is too much misinformation as well as disinformation on social media sites used mostly by people all over the world. Unfortunately, people tend to believe what they read on social media sites irrespective of the source of the information. For this reason, governments official information activities should continue and all people’s need for accurate information should be met, just like their other needs.


Keywords: Knowledge management, Misinformation, Disinformation, Fake news, COVID-19, Social networks

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