Pandemic and the Critical Role of Knowledge Management

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DOI :10.26650/B/ET07.2023.004.19   IUP :10.26650/B/ET07.2023.004.19    Full Text (PDF)

Role of Knowledge Management During Covid-19 Pandemic – A Perspective

Sushil Kumar Sharma, Sevinç Gülseçen, Gautam Bapat, Ravi Chıtnıs, Shilpa Deo

Novel coronavirus (COVID-19) pandemic impacted office operations and education globally. It has had enormous global economic, political, and social ramifications, affecting productivity and competitiveness. Organizations switched fast to virtual operations. The pandemic reduced output, yet companies battled to go on with normal operations. Remote or virtual work became the standard across sectors, making onboarding difficult for certain firms and workers, especially new recruits. Organizations swiftly responded to the pandemic and devised creative technological solutions. The true goal of developing KM-based solutions is to establish systems that capture, store, and exchange the knowledge and expertise of people inside the company. Organizations will increase their efficiency and enhance their decision-making abilities by making workers’ expertise and information available to other employees or decision-makers inside the firm. Despite the fact that the coronavirus pandemic was a global calamity, it demonstrated the need of establishing KM-based systems in enterprises. Although the relevance of knowledge management is expanding every year, the requirement for KM-based tools and systems became critical for ongoing operations during the pandemic. In the absence of such systems, many businesses struggled and eventually shut down, resulting in millions of dollars in losses. The chapter describes how knowledge management (KM) technologies helped firms cope with the pandemic without shutting down operations and production. Organizations need to invest in knowledge-based technologies and systems to better prepare for any future pandemic situation. This knowledge-based system, along with other information managed by the government, could help in better responding to a pandemic.


Keywords: Knowledge management, Covid - 19, Pandemic, coronavirus, Knowledge management technology, and systems

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