Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal  Performansa Etkileri

Uysal Murat; Çetinkaya Evrim

doi:https://dx.doi.org/10.26650/acin.832561

Research Article

DOI :10.26650/acin.832561 IUP :10.26650/acin.832561 Full Text (PDF)

Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri

Bilgi Teknolojileri Yönetimi (BTY) birçok açıdan organizasyonlar için önemlidir. Bilişim Teknolojileri (BT) yatırımlarından daha iyi sonuç alınması ve işletmelerdeki çeşitli beklentilerin BT tarafından karşılaşması bunlara örnek gösterilebilir. Bu kapsamdaki bir diğer konu ise işletmelerin BT uygulamalarına göre kendi bilişim teknolojilerini nasıl yönetebildikleridir. En iyi uygulamalar (best practices) olarak nitelendirilen Bilgi Teknolojileri Yönetim Uygulamaları (BTYU), bu konulara çözüm getirmek üzere kullanılan yaklaşımların başında gelmektedir. Öte yandan, Kritik Başarı Faktörleri (KBF) ve Anahtar Performans Göstergeleri (APG) ise işletmeler tarafından kurumsal performans yönetiminde kullanılan araçlar arasındadır. Ancak, alan yazın taraması sonucunda BTYU’nın uygulama güçlüklerini, KBF ve APG’ne olan etkilerini ve bunlar arasındaki ilişkileri inceleyen yeterli sayıda çalışmaların bulunmadığı gözlenmiştir. Söz konusu araştırma problemine yönelik olarak bu çalışmada Sistematik Haritalama ile Sistematik Literatür Taraması yöntemlerinin bütünleştirilmesiyle gerçekleştirilen araştırmaya ait bulgular sunulmuş, sonuçlar BTYU ve kuramsal temeller çerçevesinde tartışılmıştır. Araştırmamız BTYU’nın iyileştirilmesine yönelik bir girişim olarak nitelendirilebilir.

Keywords: Bilgi Teknolojileri Yönetimi, Kurumsal Performans, Kritik Başarı Faktörleri, Anahtar Performans Göstergeleri

DOI :10.26650/acin.832561 IUP :10.26650/acin.832561 Full Text (PDF)

Information Technology Governance Practices, Challenges and Effects on Enterprise Performance

Murat Paşa Uysal, Evrim Çetinkaya

Information Technology Governance (ITG) is important for enterprises in many respects. Acquiring better outputs from Information Technologies (IT) investments and meeting various expectations in business can be shown as primary examples. Another issue in this context is how an enterprise can manage its own IT resources according to its business strategy and functions. IT Governance Practices (ITGP), which is also described as best practices, are one of the main approaches that can be used to handle these issues. On the business side, Critical Success Factors (CSF) and Key Performance Indicators (KPI) are amongst the other tools used by enterprises for performance management. However, it is seen that there are not enough research studies exploring ITGP implementation challenges, their effects on CSF, KPI, and their relationships. In this paper, we present the findings of a qualitative research conducted according to the guidelines of Systematic Literature Review and Systematic Mapping Methods. The research outputs are promising though there are limitations that should be considered as well. Our study can be viewed as an initial attempt to the enhancement of ITGP and enterprise performance knowledge domains.

Keywords: IT Governance Practice, Enterprise Performance, Critical Success Factors, Key Performance Indicators

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APA

Uysal, M.P., & Çetinkaya, E. (2021). Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri. Acta Infologica, 5(1), 65-78. https://doi.org/10.26650/acin.832561

AMA

Uysal M P, Çetinkaya E. Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri. Acta Infologica. 2021;5(1):65-78. https://doi.org/10.26650/acin.832561

ABNT

Uysal, M.P.; Çetinkaya, E. Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri. Acta Infologica, [Publisher Location], v. 5, n. 1, p. 65-78, 2021.

Chicago: Author-Date Style

Uysal, Murat Paşa, and Evrim Çetinkaya. 2021. “Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri.” Acta Infologica 5, no. 1: 65-78. https://doi.org/10.26650/acin.832561

Chicago: Humanities Style

Uysal, Murat Paşa, and Evrim Çetinkaya. “Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri.” Acta Infologica 5, no. 1 (May. 2024): 65-78. https://doi.org/10.26650/acin.832561

Harvard: Australian Style

Uysal, MP & Çetinkaya, E 2021, 'Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri', Acta Infologica, vol. 5, no. 1, pp. 65-78, viewed 10 May. 2024, https://doi.org/10.26650/acin.832561

Harvard: Author-Date Style

Uysal, M.P. and Çetinkaya, E. (2021) ‘Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri’, Acta Infologica, 5(1), pp. 65-78. https://doi.org/10.26650/acin.832561 (10 May. 2024).

MLA

Uysal, Murat Paşa, and Evrim Çetinkaya. “Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri.” Acta Infologica, vol. 5, no. 1, 2021, pp. 65-78. [Database Container], https://doi.org/10.26650/acin.832561

Vancouver

Uysal MP, Çetinkaya E. Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri. Acta Infologica [Internet]. 10 May. 2024 [cited 10 May. 2024];5(1):65-78. Available from: https://doi.org/10.26650/acin.832561 doi: 10.26650/acin.832561

ISNAD

Uysal, MuratPaşa - Çetinkaya, Evrim. “Bilgi Teknolojileri Yönetişim Uygulamaları, Güçlükler ve Kurumsal Performansa Etkileri”. Acta Infologica 5/1 (May. 2024): 65-78. https://doi.org/10.26650/acin.832561

Volume 5, Issue 12021, P. 65-78

TIMELINE

Submitted	27.11.2020
Accepted	23.02.2021
Published Online	18.05.2021

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