Research on the Relationship Between Rational and Intuitive Decision-Making Ability and Emotional Intelligence of Managers in Aviation Companies
Ahmet Selim SüzerThe study investigates the relationships between rational and intuitive decision-making abilities and emotional intelligence among managers in aviation companies. Utilizing quantitative research methods, the research was conducted using a structural equation model, and the data were analyzed with the SPSS 22.0 software. The data collection tools included rational and intuitive decision-making scales and an emotional intelligence scale. The sample consisted of aviation managers selected through a convenience sampling method. The findings indicate that certain dimensions of emotional intelligence significantly influence decision-making processes. Specifically, dimensions such as self-motivation, empathy, and managing others’ emotions positively impact the rational decision-making abilities of managers. Furthermore, a notable effect on intuitive decision-making was observed. Components of emotional intelligence, such as managing one’s emotions, emotional awareness, and managing the emotions of others, were found to enhance intuitive decision-making abilities. In conclusion, emotional intelligence components play a crucial role in both rational and intuitive decision-making processes. Developing emotional intelligence skills is essential for managers in aviation companies to make effective decisions. The findings emphasize the importance of emotional intelligence in decision-making processes, particularly in dynamic and high-stress environments like the aviation sector.
Havacılık İşletmelerinde Yöneticilerin Akılcı ve Sezgisel Karar Verme Yeteneği ile Duygusal Zekâları Arasındaki İlişkinin Araştırması
Ahmet Selim SüzerAraştırma, havacılık işletmelerinde görev yapan yöneticiler özelinde akılcı ve sezgisel karar verme yeteneği ile duygusal zekâ arasındaki ilişkileri incelemektedir. Araştırma, nicel araştırma yöntemlerine dayalı olarak yapısal eşitlik modeline göre gerçekleştirilmiş ve veriler de SPSS22.0 kullanılarak analiz edilmiştir. Verilerin toplanmasında akılcı ve sezgisel karar verme ölçekleri ile duygusal zekâ ölçeği kullanılmıştır. Araştırmanın örneklemi, kolayda örnekleme yöntemi ile seçilen havacılık yöneticisinden oluşmaktadır. Araştırma bulgularına göre, duygusal zekâ ölçeğinde yer alan bazı boyutlar, karar verme süreçlerini önemli ölçüde etkilemektedir. Özellikle öz motivasyon, empati ve diğer insanların duygularını yönetme gibi duygusal zekâ boyutlarının, yöneticilerin akılcı karar verme yeteneklerini olumlu yönde etkilediği tespit edilmiştir. Ayrıca, sezgisel karar verme üzerinde de belirgin bir etki gözlemlenmiştir. Kendi his ve duygularını yönetebilme, duyguların farkına varabilme ve etkileşim halinde olduğu kişilerin duygularını yönetebilme gibi duygusal zekâ bileşenlerinin, sezgisel karar verme yetisini oranında artırdığı sonucuna ulaşılmıştır. Sonuç olarak, duygusal zekâ bileşenlerinin hem akılcı hem de sezgisel karar verme süreçlerinde önemli bir rol oynadığı, havacılık işletmelerinde görev yapan yöneticilerin etkili kararlar alabilmesi için duygusal zekâ becerilerini geliştirmelerinin kritik olduğu görülmüştür. Bulgular, havacılık sektörü gibi dinamik ve stresli ortamlarda çalışan yöneticilerin, karar verme süreçlerinde duygusal zekânın önemli bir katkısı olduğunu ortaya koymaktadır.
In this research, the relationships between rational and intuitive decision-making ability and emotional intelligence were examined on managers working in aviation companies. The research was conducted in structural equation model according to quantitative research methods. Research data were collected with rational decision making, intuitive decision making and emotional intelligence scale. The research was determined by the convenience sampling method and was conducted on 191 managers working in aviation companies. The obtained data were analyzed in a computer environment with the SPSS22.0 statistical program. As a result of the research; It has been found that the dimensions of self-motivation, empathy and managing others' emotions in the emotional intelligence scale positively affect rational decision-making levels and increase them by 50%. It was concluded that the dimensions of managing one's own emotions, emotional awareness and managing the emotions of others were effective on intuitive decision making and increased it by 47.4%.
The research was designed in the relational survey model, which is a descriptive research model. The study group in the research consists of 191 managers working in aviation companies. The rational and intuitive decision making scale and the emotional intelligence assessment scale were used as data collection tools in the study. The scale consists of a total of 30 items; Five sub-dimensions: Emotional Awareness, Managing Own Emotions, Motivation, Empathy, and Managing Others' Emotions. The data obtained in the study were evaluated on a computer using the IBM SPSS Statistics for Windows, Version 22.0 (SPSS INC., Chicago, IL, USA) statistical program. Frequency and percentage analyzes were used to determine the descriptive characteristics of the participants in the study, and mean and standard deviation statistics were used to examine the scale. Kurtosis and Skewness values were examined to determine whether the research variables showed normal distribution. In the relevant literature, results regarding kurtosis and skewness values of variables between +1.5 and −1.5 (Tabachnick and Fidell, 2013), +2.0 and −2.0 (George and Mallery 2010) are considered normal distribution. It was determined that the variables showed normal distribution. Parametric methods were used to analyze the data. The relationships between the dimensions that determine the scale levels of the participants were examined through Pearson correlation and structural equation path analyses.
The theoretical model for the relationships between rational and intuitive decision-making ability and emotional intelligence was tested with structural equation path analysis. The results are as follows;
Emotional awareness and managing one's own emotions have no effect on rational decision making (p>0.05). Selfmotivation, empathy and managing others' emotions have a positive effect on rational decision-making (p<0.05). 50% of the total variation in rational decision making is explained by emotional intelligence.
Self-motivation and empathy have no effect on intuitive decision making (p>0.05). Managing one's own emotions, emotional awareness, and managing the emotions of others have a positive effect on intuitive decision making (p<0.05). 47.4% of the total variation in intuitive decision making is explained by emotional intelligence.
The literature confirms that the impact of emotional intelligence on management practices is significant (Ashkanasy and Daus 2002). As a result, managers with high levels of emotional intelligence are believed to contribute to competitive advantage in organizational decision-making and improve managerial procedures (Fernandez, 2007). Research confirms a remarkable correlation between various dimensions of emotional intelligence, including interpersonal skills, intrapersonal skills, general disposition, stress management, and decision-making style (Yılmaz and Altınok 2010).
According to Goleman (Goleman, 2011, p. 15), the adoption of emotional intelligence skills as a management philosophy has led to the organization of manager training programs. Today, organizations that prioritize the emotional intelligence of their managers can make more sensitive decisions than their peers.
In the study, managers' emotional intelligence levels were examined in the dimensions of emotional awareness, managing their own emotions, self-motivation, empathy and managing the emotions of others. It has been determined that managers have a high level of emotional intelligence in all dimensions. It has been observed that managers' rational decision-making and intuitive decision-making levels are also high.
In the study, the relationships between managers' rational and intuitive decision-making abilities and their emotional intelligence were examined by correlation analysis. As a result of the analysis, positive significant relationships were found between all dimensions, while the highest relationship was found to be between rational decision-making and empathy, and the lowest relationship was between rational decision-making and emotional awareness.
In the research, the effect of managers' emotional intelligence levels on their rational and intuitive decision-making levels was examined by establishing a structural equation model. It has been determined that the level of emotional awareness and managing one's own emotions does not affect the rational decision-making levels of managers, while the levels of self-motivation, empathy and managing the emotions of others positively affect the rational decisionmaking levels and increase them by 50%.
When looking at the effects of emotional intelligence on intuitive decision making; It was concluded that self-motivation and empathy dimensions did not affect the intuitive decision-making levels of managers, and that the levels of managing their own emotions, emotional awareness and managing the emotions of others positively affected the intuitive decision-making levels and increased them by 47.4%.
