Productivity, Efficiency and Logistics Performance Assessment of Humanitarian Relief Organizations
İbrahim Akben, Orhan TaşdoğanOne of the most important stages of aid activities carried out by humanitarian aid organizations is logistics activities. These activities are generally carried out in various humanitarian areas such as food, health services, clothing, education, and psychological support. Therefore, their logistics performance is of great importance when humanitarian organizations deliver aid to a region where humanitarian crises occur. The main aim of this study is to evaluate the logistical performance of non-governmental organizations operating in the field of humanitarian aid to examine the variables that affect the logistic performance of organizations and to determine the effects of these variables. Due to the scope of work of domestic and foreign origin, non-governmental organizations operating in Turkey have been the main focus of research. A field study was conducted on these organizations, the data and information obtained were analyzed in the statistical analysis program, and the hypothesis of the research was tested. At the end of study, it was seen that productivity performance has a meaningful and positive effect on logistic performance. It has been determined that efficiency performance has significant but negative effect on logistic performance.
İnsanı Yardım Kuruluşlarının, Verimlilik, Etkinlik ve Lojistik Performans Değerlendirmesi
İbrahim Akben, Orhan Taşdoğanİnsani yardım kuruluşlarının gerçekleştirdiği yardım faaliyetlerinin en önemli aşamalarından birisi lojistik faaliyetleridir. Bu faaliyetler, çoğu zaman en kritik rolü üstlenmektedir. Lojistiğin en önemli tanımı olan, doğru zamanda, doğru yerde, doğru miktarda tedarik, insani yardım konusunda önemli bir hal almaktadır. Bu faaliyetler genellikle gıda, sağlık hizmetleri, giyim, eğitim ve psikolojik destek vb. çeşitli insani alanlarda gerçekleştirilmektedir. Bu yüzden, insani yardım kuruluşları insani krizlerin gerçekleştiği bölgeye yardım ulaştırırken lojistik performansları ciddi önem arz etmektedir. Son zamanlarda, ortaya çıkan insani krizlerin etkisi ile bu alanda faaliyet gösteren insani yardım örgütlerinin tepki süreleri, lojistik yeterlilikleri ve performanslarının nasıl ölçüleceği sorusu gündeme gelmeye başlamıştır. Bu çalışmanın temel amacı, insani yardım alanında faaliyet gösteren sivil toplum kuruluşlarının lojistik performansını değerlendirmektir. Kuruluşların lojistik performansını etkileyen değişkenleri incelemek ve bu değişkenlerin etkilerini belirlemektir. Çalışmanın kapsamı gereği Türkiye’de faaliyet gösteren yerli ve yabancı menşeili sivil toplum kuruluşları, araştırmanın ana kütlesini oluşturmuştur. Bu kuruluşlar üzerinde bir alan çalışması yapılmış, edinilen veriler ve bilgiler istatistik analiz programında analiz edilerek araştırmanın hipotezleri test edilmiştir. Çalışma sonucunda; verimlilik performansının lojistik performans üzerinde anlamlı ve pozitif bir etkiye sahip olduğu; etkinlik performansının lojistik performans üzerinde anlamlı ama negatif bir etkiye sahip olduğu belirlenmiştir.
One of the most important stages of aid activities carried out by humanitarian aid organizations is logistics activities. These activities often play a key role. Logistics, which is defined as procurement at the right time, in the right place, and in the right amount, becomes important in humanitarian aid. These activities are generally carried out in various humanitarian areas such as food, health services, clothing, education, and psychological support.
Therefore, their logistics performance is of great importance when humanitarian organizations deliver aid to a region where humanitarian crises occur. Recently, with the impact of humanitarian crises, the question of how to measure the response times and logistics competencies and performance of humanitarian organizations operating in this field has come to the fore.
Aim: The main purpose of this study is to evaluate the logistics performance of NGOs working in the field of humanitarian aid. Other objectives are to examine the impact of productivity and efficiency performance of organizations on logistics performance and to determine the effects of these variables. In order to reach the aim of the study, it was supported with a field study. The research model was created with the data obtained from the field study and the model was tested with the collected data. This study aims to contribute to the literature by determining the factors that affect the logistics performance of organizations and drawing conclusions containing useful information for organizations.
Method: Due to the scope of work of domestic and foreign origin, non-governmental organizations operating in Turkey have been the target of the research group. A field study was conducted on these organizations, the data and information were analyzed in the SPSS statistical analysis program, and the hypotheses of the research were tested. The hypotheses established to achieve the purpose of the study are as follows: “H1:The productivity performance of the organization positively affects its logistics performance,” and
“H2:The organization’s efficiency performance positively affects its logistics performance.” These hypotheses were tested.
Findings: According to the results, productivity performance has a significant and positive effect on logistics performance and efficiency performance has a significant but negative effect on logistics performance. As a result of the analysis, the first hypothesis of the study (“H1: The productivity performance of the organization affects the logistics performance positively.”) was accepted.
According to the established regression model, it was determined that efficiency performance has a negative effect on logistic performance. Therefore, the second hypothesis of the study (“H2: The efficiency performance of the organization affects the logistics performance positively.”) was rejected
Result: Good tooling, good equipment, and good timing with bureaucratic permits are essential for good logistics performance. A well-established logistics coordination system ensures that the organization always performs logistics well. It has been observed that productivity performance and efficiency performance have effects on logistics performance. Finding trained personnel in civil society (the third sector), presents difficulties compared to the private and public sectors. This situation causes the personnel working in humanitarian aid organizations to either work temporarily or work on a project-based contract. Therefore, employees cannot provide stability in the organizations they work with. Finally, it is important to note that there are several factors necessary for good logistic performance. Even if all of these come together, sometimes additional problems occur and cause the logistics activity to be interrupted or even halted. Good teams, good equipment, and good timing are absolutely necessary for good logistics performance, together with bureaucratic permits. A well-established logistics coordination system ensures that the organization always exhibits good logistics performance.
