References

• Aronis, K. -P., Magou, L., Dekker, R. and Tagaras, G. (2004) ‘Inventory control of spare parts using a Bayesian approach: A case study’, European Journal of Operational Research, Vol. 154, No. 3, pp. 730-739. google scholar
• Bacchetti, A. and Saccani, N. (2012) ‘Spare parts classification and demand forecasting for stock control: Investigating the gap between research and practice’, Omega, Vol. 40, No. 6, pp.722-737. google scholar
• Barkawi and Partners GmbH (2002) ‘Global Study on Spare Parts Logistics’, Munich. google scholar
• Barnabè, F. (2011) ‘A “system dynamics-based Balanced Scorecard” to support strategic decision making’, International Journal of Productivity and Performance Management, Vol. 60, No. 5, pp. 446-473. google scholar
• Berrah, L. (2013) ‘La quantification de la performance dans les entreprises manufacturières : de la déclaration des objectifs à la définition des systèmes d'indicateurs’, Informatique [cs], Université de Savoie (Doctoral dissertation). google scholar
• Bourguignon, A. (1995) ‘Peut-on définir la performance ?’, Revue française de comptabilité, Vol. 269, pp. 61-66. google scholar
• Boylan, J. E., Syntetos, A. A. and Karakostas, G. C. (2008) ‘Classification for forecasting and stock control: a case study’, Journal of the Operational Research Society, Vol. 59, No. 4, pp. 473-481. google scholar
• Boylan, J. E. and Syntetos, A. A. (2008) ‘Forecasting for inventory management of service parts’, in Complex System Maintenance Handbook, Springer Series in Reliability Engineering, Springer, London, pp. 479-506. google scholar
• Braglia, M., Grassi, A. and Montanari, R. (2004) ‘Multi-attribute classification method for spare parts inventory management’, Journal of Quality in Maintenance Engineering, Vol. 10, No. 1, pp. 55-65. google scholar
• Caglar, D., Li, C. -L. and Simchi-Levi, D. (2004) ‘Two-echelon spare parts inventory system subject to a service constraint’, IIE Transactions, Vol. 36, No. 7, pp. 655-666. google scholar
• Chan, F. T. S., Chan, H. K. and Qi, H. J. (2006) ‘A review of performance measurement systems for supply chain management’, International Journal of Business Performance Management, Vol. 8, Nos. 2-3, pp.110-131. google scholar
• Chang, P. -L., Chou, Y. -C. and Huang, M. -G. (2005) ‘A (r, r, Q) inventory model for spare parts involving equipment criticality’, International Journal of Production Economics, Vol. 97, No. 1, pp. 66-74. google scholar
• Cobbaert, K. and Van Oudheusden, D. (1996) ‘Inventory models for fast moving spare parts subject to ‘‘sudden death’’ obsolescence’, International Journal of Production Economics, Vol. 44, No. 3, pp. 239-248. google scholar
• De Leeuw, S. and Beekman, L. (2008) ‘Supply chain-oriented performance measurement for automotive spare parts’, International Journal of Automotive Technology and Management, Vol. 8, No. 1, pp. 56-70. google scholar
• Dekker, R., Kleijn, M. J. and De Rooij, P. J. (1998) ‘A spare parts stocking policy based on equipment criticality’, International Journal of Production Economics, Vol. 56-57, pp. 69-77. google scholar
• Demeestère, R., Lorino, P. and Mottis, N. (1997) ‘Contrôle de gestion et pilotage’, Nathan, Paris. google scholar
• Do Rego, J. R. and De Mesquita, M. A. (2015) ‘Demand forecasting and inventory control: A simulation study on automotive spare parts’, International Journal of Production Economics, Vol. 161, pp. 1-16. google scholar
• Eaves, A. H. C. and Kingsman, B. G. (2004) ‘Forecasting for the ordering and stock-holding of spare parts’, Journal of the Operational Research Society, Vol. 55, No. 4, pp. 431-437. google scholar
• EFQM (1991), The Business Excellence Model, EFQM Publication, Brussels. google scholar
• Figge, F., Hahn, T., Schaltegger, S. and Wagner, M. (2002) ‘The Sustainability Balanced Scorecard – linking sustainability management to business strategy’, Business Strategy and the Environment, Vol. 11, No. 5, pp. 269-284. google scholar
• Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C. (1991) ‘Performance Measurement in Service Businesses’, The Chartered Institute of Management Accountants. google scholar
• Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D. and Neely, A. (2007) ‘Towards a definition of a business performance measurement system’, International Journal of Operations & Production Management, Vol. 27, No. 8, pp. 784-801. google scholar
• Gaiardelli, P., Saccani, N. and Songini, L. (2007) ‘Performance measurement systems in after-sales service: an integrated framework’, International Journal of Business Performance Management, Vol. 9, No. 2, pp. 145-171. google scholar
• Gajpal, P. P., Ganesh, L. S. and Rajendran, C. (1994) ‘Criticality analysis of spare parts using the analytic hierarchy process’, International Journal of Production Economics, Vol. 35, Nos. 1-3, pp. 293-297. google scholar
• Ghalayini, A. M., Noble, J. S. and Crowe, T. J. (1997) ‘An integrated dynamic performance measurement system for improving manufacturing competitiveness’, International Journal of Production Economics, Vol. 48, No. 3, pp. 207-225. google scholar
• Grimaldi, S. and Rafele, C. (2007) ‘Current applications of a reference framework for the supply chain performance measurement’, International Journal of Business Performance Management, Vol. 9, No. 2, pp. 206-225. google scholar
• Gunasekaran, A., Patel, C. and Tirtiroglu, E. (2001) ‘Performance measures and metrics in a supply chain environment’, International Journal of Operations & Production Management, Vol. 21, Nos. 1-2, pp.71-87. google scholar
• Hemeimat, R., Al-Qatawneh, L., Arafeh, M. and Masoud, S. (2016) ‘Forecasting Spare Parts Demand Using Statistical Analysis’, American Journal of Operations Research, Vol. 6, No. 2, pp. 113-120. google scholar
• Hua, Z. S., Zhang, B., Yang, J. and Tan, D. S. (2007) ‘A new approach of forecasting intermittent demand for spare parts inventories in the process industries’, Journal of the Operational Research Society, Vol. 58, No. 1, pp. 52-61. google scholar
• Ittner, C. D. and Larcker, D. F. (1998) ‘Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction’, Journal of Accounting Research, Vol. 36, pp. 1-35. google scholar
• Ittner, C. D., Larcker, D. F. and Randall, T. (2003) ‘Performance implications of strategic performance measurement in financial services firms’, Accounting, Organizations and Society, Vol. 28, Nos. 7-8, pp. 715-741. google scholar
• Johnson, H. T. and Kaplan, R. S. (1987) ‘Relevance Lost: The rise and fall of management accounting’, Harvard Business School Press, Boston, MA. google scholar
• Kalchschmidt, M., Zotteri, G. and Verganti, R. (2003) ‘Inventory management in a multi-echelon spare parts supply chain’, International Journal of Production Economics, Vol. 81-82, pp. 397-413. google scholar
• Kanji, G. K. and e Sá, P. M. (2002) ‘Kanji’s Business Scorecard’, Total Quality Management, Vol. 13, No. 1, pp. 13-27. google scholar
• Kaplan, R. S. and Norton, D. P. (1992) ‘The balanced scorecard: Measures that drive performance’, Harvard Business Review, Vol. 70, No. 1, pp. 71-79. google scholar
• Kennedy, W. J., Patterson, J. W. and Fredendall, L. D. (2002) ‘An overview of recent literature on spare parts inventories’, International Journal of Production Economics, Vol. 76, No. 2, pp. 201–215. google scholar
• Laitinen, E. K. (2002) ‘A dynamic performance measurement system: evidence from small Finnish technology companies’, Scandinavian Journal of Management, Vol. 18, No. 1, pp. 65-99. google scholar
• Lambert, D. M. and Pohlen, T. L. (2001) ‘Supply Chain Metrics’, International Journal of Logistics Management, Vol. 12, No. 1, pp. 1-19. google scholar
• Länsiluoto, A. and Järvenpää, M. (2008) ‘Environmental and performance management forces: Integrating “greenness” into balanced scorecard’, Qualitative Research in Accounting and Management, Vol. 5, No. 3, pp. 184-206. google scholar
• Lynch, R. L. and Cross, K. F. (1991) Measure Up – The Essential Guide to Measuring Business Performance, Mandarin, London. google scholar
• Maltz, A. C., Shenhar, A. J. and Reilly, R. R. (2003) ‘Beyond the Balanced Scorecard: Refining the Search for Organizational Success Measures’, Long Range Planning, Vol. 36, No. 2, pp. 187-204. google scholar
• Medori, D. and Steeple, D. (2000) ‘A framework for auditing and enhancing performance measurement systems’, International Journal of Operations & Production Management, Vol. 20, No. 5, pp. 520-533. google scholar
• Neely, A., Gregory, M. and Platts, K. (1995) ‘Performance measurement system design: A literature review and research agenda’, International Journal of Operations & Production Management, Vol. 15, No. 4, pp. 80-116. google scholar
• Neely, A., Adams, C. and Crowe, P. (2001) ‘The performance prism in practice’, Measuring Business Excellence, Vol. 5, No. 2, pp. 6-13. google scholar
• Ng, W. L. (2007) ‘A simple classifier for multiple criteria ABC analysis’, European Journal of Operational Research, Vol. 177, No. 1, pp. 344-353. google scholar
• Olugu, E. U., Wong, K. Y. and Shaharoun, A. M. (2011) ‘Development of key performance measures for the automobile green supply chain’, Resources, Conservation and Recycling, Vol. 55, No. 6, pp. 567-579. google scholar
• Otley, D. (1999) ‘Performance management: a framework for management control systems research’, Management Accounting Research, Vol. 10, No. 4, pp. 363-382. google scholar
• Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1985) ‘A conceptual model of service quality and its implications for future research’, Journal of Marketing, Vol. 49, No. 4, pp. 41-50. google scholar
• Partovi, F. Y. and Anandarajan, M. (2002) ‘Classifying inventory using an artificial neural network approach’, Computers & Industrial Engineering, Vol. 41, No. 4, pp. 389-404. google scholar
• Porras, E. and Dekker, R. (2008) ‘An inventory control system for spare parts at a refinery: An empirical comparison of different re-order point methods’, European Journal of Operational Research, Vol. 184, No. 1, pp. 101-132. google scholar
• Ramanathan, R. (2006) ‘ABC inventory classification with multiple-criteria using weighted linear optimization’, Computers & Operations Research, Vol. 33, No. 3, pp. 695-700. google scholar
• Rampersad, H. K. (2005) ‘Total performance scorecard: the way to personal integrity and organizational effectiveness’, Measuring Business Excellence, Vol. 9, No. 3, pp. 21-35. google scholar
• Romeijnders, W., Teunter, R. and van Jaarsveld, W. (2012) ‘A two-step method for forecasting spare parts demand using information on component repairs’, European Journal of Operational Research, Vol. 220, No. 2, pp. 386-393. google scholar
• Scudder, G. D. (1984) ‘Priority Scheduling and Spares Stocking Policies for a Repair Shop: The Multiple Failure Case’, Management Science, Vol. 30, No. 6, pp. 739-749. google scholar
• Stewart, G. B. (1991) ‘The Quest for Value: A Guide for Senior Managers’, Harper Business, New York, NY. google scholar
• Supply Chain Council (2012). ‘Supply chain operations reference model’, Overview of SCOR version 11.0. google scholar
• Sureshchandar, G. S. and Leisten, R. (2005) ‘Holistic scorecard: strategic performance measurement and management in the software industry’, Measuring Business Excellence, Vol. 9, No. 2, pp. 12-29. google scholar
• Teunter, R. H. and Klein Haneveld, W. K. (2002) ‘Inventory control of service parts in the final phase’, European Journal of Operational Research, Vol. 137, No. 3, pp. 497-511. google scholar
• Willemain, T. R., Smart, C. N. and Schwarz, H. F. (2004) ‘A new approach to forecasting intermittent demand for service parts inventories’, International Journal of Forecasting, Vol. 20, No. 3, pp. 375-387. google scholar
• Wong, H., Cattrysse, D. and Van Oudheusden, D. (2005) ‘Stocking decisions for repairable spare parts pooling in a multi-hub system’, International Journal of Production Economics, Vol. 93-94, pp. 309-317. google scholar
• Yang, Q. and Chen, Y. (2012) ‘Auto parts demand forecasting based on nonnegative variable weight combination model in auto aftermarket’, International Conference on Management Science and Engineering 19th Annual Conference Proceedings, pp. 817-822. google scholar
• Zhou, P. and Fan, L. (2007) ‘A note on multi-criteria ABC inventory classification using weighted linear optimization’, European Journal of Operational Research, Vol. 182, No. 3, pp. 1488-1491. google scholar
• Zhu, S., Dekker, R., van Jaarsveld, W., Renjie, R. W. and Koning, A. J. (2017) ‘An improved method for forecasting spare parts demand using extreme value theory’, European Journal of Operational Research, Vol. 261, No. 1, pp. 169-181. google scholar

Citations